HELP & SUPPORT
Does Naturally Akemi have a return policy or exchange policy?
We accept returns up to 7 days of the date of purchase. Product(s) must be returned unused
with original seal intact. Any promotional items (free gifts) must be returned along with returned
item(s) for full reimbursement. In the event the promotional item (free gift) isn't returned with the purchased item(s), a partial refund will be applied and value of promotional item will be applied.
We are unable to exchange items. In order to exchange an item, we suggest returning the unwanted item for a refund and placing a new order for the item you want. Naturally Akemi does not cover the cost of shipment on returns.
How do I make an Exchange/Return?
To return an item, please take the following steps:
1. Email for return authorization.
2. Pack the unused items with the original seal
3. Leave the package with your mail carrier.
How long does shipping usually take?
Standard domestic shipping takes between 3-7 days but may vary based on destination, holidays, weather or other circumstances.
How may I contact you?
You can reach us by filling out the information on the Contact Us tab or email us at:
P.O Box 55
Abbeville, LA 70511